SIGNOSOL | Privacy

Privacy Policy

Last updated on 3 May 2025

This privacy notice for SIGNOSOL LDA. (‘we’, ‘us’ or ‘our’) describes how and why we access, collect, store, use and/or share (“process”) your personal data when you use our services (‘Services’), including when you:

visit our website https://www.signosol.com or any of our other websites that link to this privacy policy
interact with us in other ways, including sales, marketing or events

Do you have any questions or concerns? Reading this privacy notice will help you understand your rights and choices regarding data protection. We are responsible for making decisions about how your personal data is processed. If you do not agree with our policies and practices, please do not use our Services.
If you have any questions or concerns, please contact us here: https://www.signosol.com/#contato.

SUMMARY OF KEY POINTS

This summary outlines the key points of our privacy policy. However, you can find out more about each of these topics by clicking on the link that follows each key point or by using our table of contents below to find the section you are looking for.

What personal data do we process? When you visit, use or navigate our services, we may process personal data depending on how you interact with us and the services, the choices you make and the products and features you use. Learn more about the personal data you provide to us.

Do we process any sensitive personal data? Some of the information may be considered ‘special’ or ‘sensitive’ in certain jurisdictions, such as your racial or ethnic origin, sexual orientation, and religious beliefs. We do not process sensitive personal data.

Do we collect information from third parties? We do not collect information from third parties.

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How do we process your information? We process your data to provide, improve and manage our services, to communicate with you, to prevent security and fraud, and to comply with legal requirements. With your consent, we may also process your data for other purposes. We only process your data if we have a valid legal reason to do so. Learn more about how we process your data.

In what situations and with which parties do we share personal data? We may share information in certain situations and with certain third parties. Learn more about when and with whom we share your personal data.

How do we keep your data secure? We have appropriate organisational and technical processes and procedures in place to protect your personal data. However, no electronic transmission over the Internet or information storage technology can be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorised third parties will not be able to overcome our security and unlawfully collect, access, steal or alter your data. Learn more about how we keep your data secure.

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What are your rights? Depending on your location, you have certain rights under applicable data protection laws with regard to your personal data. Learn more about your data protection rights.

How can you exercise your rights? The easiest way to exercise your rights is to visit https://www.signosol.com/en/#contato and contact us. We will review each request in accordance with applicable data protection laws and act accordingly.

Would you like to learn more about what we do with the data we collect? Read the full privacy notice.

TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASIS DO WE USE TO PROCESS YOUR PERSONAL DATA?
4. WHEN AND TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW LONG DO WE STORE YOUR DATA?
7. HOW DO WE KEEP YOUR DATA SECURE?
8. DO WE COLLECT INFORMATION FROM MINORS?
9. WHAT ARE YOUR RIGHTS REGARDING DATA PROTECTION?
10. CONTROLS FOR ‘DO NOT TRACK’ FUNCTIONS
11. DO WE UPDATE THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT??

1. WHAT INFORMATION DO WE COLLECT?

Personal information you share with us
In short: We collect personal information you choose to share with us.

We collect personal information you voluntarily provide to us when you express interest in information about us or our products and services, when you participate in activities within the services, or when you otherwise contact us.

Personal information you provide. The personal data we collect depends on the context of your interactions with us and the Services, your choices, and the products and features you use. The personal data we collect may include:

Names
Telephone numbers
Email addresses

Sensitive information. We do not process sensitive information.

All personal data you provide to us must be truthful, complete and accurate, and you must notify us of any changes to this personal data.

2. HOW DO WE PROCESS YOUR INFORMATION?

In short: We process your data to provide, improve and manage our services, to communicate with you, to prevent security and fraud, and to comply with legal requirements. With your consent, we may also process your data for other purposes.

Depending on how you interact with our services, we process your personal data for various reasons, including:

To provide and facilitate the provision of services to the user. We may process your data to provide you with the requested service.
To safeguard or protect the vital interests of an individual. We may process your data if it is necessary to safeguard or protect the vital interests of an individual, for example, to prevent harm.

3. WHAT LEGAL BASIS DO WE USE TO PROCESS YOUR DATA?

In short: We only process your personal data if we believe it is necessary and we have a valid legal basis (i.e. a legal basis) to do so under applicable law, e.g. with your consent, to comply with laws, to provide services to you, to enter into or perform our contractual obligations, to protect your rights or to fulfil our legitimate business interests.

The General Data Protection Regulation (GDPR) requires us to explain the valid legal bases on which we rely to process your personal data. We may rely on the following legal bases to process your personal data:

Consent. We may process your data if you have given us permission (i.e. your consent) to use your personal data for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
Performance of a contract. We may process your personal data if we believe it is necessary to fulfil our contractual obligations to you, including providing our services or at your request before entering into a contract with you.
Legal obligations. We may process your data if we believe it is necessary to comply with our legal obligations, such as cooperating with a law enforcement agency or regulatory authority, exercising or defending our legal rights, or disclosing your data as evidence in a legal dispute in which we are involved.
Important interests. We may process your data if we believe it is necessary to protect your vital interests or the vital interests of a third party, e.g. in situations where a person's safety is at risk.

4. WHEN AND TO WHOM DO WE SHARE YOUR PERSONAL DATA?

In short: We may share information in certain situations described in this section and/or with the following third parties.

We may need to share your personal data in the following situations::

We may share your data with shipping service providers in connection with the processing of instalation/your purchase/your order.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In short: We may use cookies and other tracking technologies to collect and store your data.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to collect information when you interact with our services. Some online tracking technologies help us maintain the security of our services, prevent crashes, fix errors, remember your preferences, and support basic website functionality.

For specific information about how we use such technologies and how you can opt out of certain cookies, please see our cookie notice:

https://www.signosol.com/en/cookies.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We keep your data for as long as necessary to fulfil the purposes outlined in this privacy policy, unless required by law.

We only retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law (e.g. for tax, accounting or other legal reasons).

When we no longer have a legitimate business need to process your personal data, we will either delete or anonymise it, or, if this is not possible (e.g. because your personal data has been stored in backup archives), we will securely store your personal data and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SECURE?

In short: We strive to protect your personal data through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures to protect the security of the personal data we process. However, despite our security measures and efforts to protect your data, no electronic transmission over the internet or information storage technology can be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorised third parties will not be able to overcome our security measures and unlawfully collect, access, steal or alter your data. Although we do our best to protect your personal data, the transmission of personal data to and from our services is at your own risk. You should only access the services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In short: We do not knowingly collect data from children under the age of 18, nor do we sell our products to them.

By using the Services, you represent that you are at least 18 years old or that you are the parent or guardian of such a minor and consent to such minor's use of the Services. If we learn that personal data has been collected from users under the age of 18, we will take reasonable steps to promptly delete that data from our records. If you become aware of any data we have collected from children under the age of 18, please contact us at https://www.signosol.com/#contato.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In short: In some regions, such as the European Economic Area (EEA), the United Kingdom (UK) and Switzerland, you have rights that give you more access to and control over your personal data. Depending on your country, province or state of residence, you can review, change or terminate your account at any time.

In some regions (e.g. the EEA, the United Kingdom and Switzerland), you have certain rights under applicable data protection laws. These include, among others, the right to (i) request access to and obtain a copy of your personal data, (ii) request rectification or erasure, (iii) restrict the processing of your personal data, (iv) request data portability, where applicable, and (v) not be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal data. You can make such a request by contacting us using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’.

We will review each request in accordance with applicable data protection laws and act accordingly.
If you are located in the EEA or the United Kingdom and believe that we are unlawfully processing your personal data, you also have the right to complain to the data protection authority in your Member State or the UK Information Commissioner's Office.

If you are located in Switzerland, you can contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ section below.

Please note, however, that this does not affect the lawfulness of processing prior to withdrawal, nor does it affect the processing of your personal data based on other lawful grounds for processing other than consent.

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Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. If you choose to remove or reject cookies, this may affect certain features or services of our Services. For more information, please see our Cookie Notice: https://www.signosol.com/cookies.

If you have any questions or comments about your privacy rights, you can contact us at:
https://www.signosol.com/#contato.

10. CONTROLS FOR ‘DO NOT TRACK’ FUNCTIONS

Most web browsers and some mobile operating systems and applications include a ‘Do Not Track’ feature or setting that you can activate to signal that you do not want data about your online browsing activities monitored and collected. At this time, no uniform technology standard has been established for recognising and implementing DNT signals. Therefore, we do not currently respond to DNT browser signals or other mechanisms that automatically indicate that you do not want to be tracked online. If a standard for online tracking is adopted that we must comply with in the future, we will inform you of this practice in a revised version of this privacy policy.

11. WILL WE UPDATE THIS NOTICE?

In short: Yes, we will update this notice as necessary to comply with applicable laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this privacy notice. If we make material changes to this privacy notice, we may either notify you by posting a prominent notice of such changes or sending you a direct notification. We encourage you to review this privacy notice periodically to stay informed about how we protect your information.

12. HOW CAN YOU CONTACT US REGARDING THIS NOTICE?

If you have any questions or comments about this notice, you can send us a message here: https://www.signosol.com/en/#contato
or contact us by post:

Signosol Canalização/Climatização Unipessoal Lda.

Relva Grande/Macheira, Apt.50

7630-908 São Teotónio

Portugal

13. HOW CAN YOU HAVE THE DATA WE COLLECT DELETED?

Depending on the laws applicable in your country, you have the right to request access to the personal data we have collected, to learn details about how we have processed it, to correct inaccuracies, or to have your personal data deleted. You may also have the right to withdraw your consent to our processing of your personal data. These rights may be limited in certain circumstances by applicable law.

To request the deletion of your personal data, please visit:
https://www.signosol.com/en/#contato.